Intro
Platform – website infrastructure platform TextileConsultingHub which is facilitating the connection between Client and Service Provider. Platform act as a Project Facilitator between the two parts and allow Clients to make a Booking.
Client – Private Person / Company which creates a Booking on the Platform.
Service Provider – Company or Freelance Consultant which are the provider of a Textile Consulting-related Service or Product listed on the Platform.
Booking – paid request made by Client on the Platform. Client is choosing following: Service Provider – Service/Product – Price – Date & Time – Payment details. Once Booking is paid, both Client and Service Provider will receive a email with the details of Confirmed Booking including on-line Meeting details (links & apps).
Once a Booking was made on the Platform, the Service or Product will be delivered directly by the Service Provider to Client, as a direct commercial relationship between Client and Service Provider without the involvement of Platform.
TextileConsultingHub is presenting Service Providers and their offers:
- Services – on-line Textile Consulting Services which can be various types of interaction: hourly interaction, a package of 10-20 hours. A service starting with an hour on interaction can be followed by another Booking which require a longer duration and multiple interactions (Factory Design, IE Training)
- Products – usually consist in Software’s used in Textile & Garmenting Industry. The first interaction is a one hour Consulting Service to interact with the Consultant (Service Provider) and later on can be developed in a separate Software Commercial Contract made directly between Client and Service Provider without involvement of the Platform.
Client responsibilities:
- – chose Booking details (Service Provider, Services/Products, time & date)
- – provide his contact details (name, address, emails), invoice details (company name, Fiscal ID, address), payment details (banking card)
- – attend the Booking at the right time & date using the correct on-line Meeting details (links & apps)
- – interact with Service Provider
- deal directly with Client in case of un-satisfaction of the Client over the delivered Services/Products without the involvement of the Platform
Service Provider responsibilities:
- – provide correct & accurate data’s which are loaded on Platform
- o Services / Products and their details
- o price of the Services / Products
- o available time slots (time & date)
- o references of past projects
- – attend the Booking at the right time & date using the correct on-line Meeting details (links & apps)
- – interact with Client
- – provide satisfactory Services or Products to the Clients at his best of abilities
- – deal directly with Client in case of un-satisfaction of the Client over the delivered Services/Products without the involvement of the Platform
Platform responsibilities:
- – market on TextileConsultingHub the Service Providers – Services/Products – Prices – available Time Slots (date & time)
- – Service Providers listed on Platform are all Fiscal Registered Entities, all being validated by the Platform as being eligible for Digital Service Acts. Platform is protecting the Clients against Scams
- – facilitate Booking to Clients (present available time slots of Service Providers – Service/Products)
- – process Booking (cash the payment from Client, inform both parties about the Confirmed Booking made with all Booking details as well as on-line Meeting details (links & apps)
- – issue invoices to Clients against their Bookings
Platform is not involved in and not held responsible of:
- – development of any Service or Product offered in the Platform
- – delivery of a Service or Product offered in the Platform
- – discussions, litigations between Client and Service Provider in case of un-satisfaction of the Client over the delivered Services/Products offered in the Platform
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Cancellation policy
- According with the Booking made by Client, Service is booked with a specific Service Provider, on a specific Service on a specific time & date, with specific on-line Meeting details (links & apps), for a specific duration of time.
- Client can cancel a Booking without giving any reason with minimum 2 working days in advance of the Booking date, by sending a mail REPLY ALL (must contain Service Provider email as well as [email protected]) of the email was sent to them by the Platform when Booking was confirmed. Following the email from Client, Platform will notify both parties (Client and Service Provider) that the Booking was cancelled and will act accordingly with the Cancellation policy.
- In case the cancellation email sent by Client miss one of the parties (either Service Provider either [email protected]) does not matter which one, the cancellation will not be valid
- Any cancellation carries a net 20% cancellation fee which will be deducted from the Booking value. Based on that cancellation a new invoice will be issued by the Platform with negative 80% value of the Booking, and that amount will be refunded to the Client within 5 working days from the Cancellation date.
- If the cancellation is made within a period less than 2 working days from the Booking day, the cancellation fee is 100% as the Service Provider is losing timeslots booked by the Client.
If, from any reasons you are not satisfy with the Terms of Platform, please kindly do not use our services.
DATE: November 31, 2024