Privacy policy & GDPR
Updated November 31, 2024
Intro
Platform TextileConsultingHub is facilitating the connection between User/Client and Service Provider and act as a Project Facilitator between the two parts by presenting the Service Providers, Services & Products, Prices, Time slots available, Booking tool, Payment tool, on-line Meeting details (links & apps).
Once a Booking was made on the Platform by Client choosing Service Provider (Consultant) from Team or Service section, select an available time slot and payment was executed – the Service or Product will be delivered directly by the Service Provider to you, as is a direct commercial relationship without the involvement of Platform TextileConsultingHub.
Platform is presenting Service Providers offers:
· Services – on-line Textile Consulting Services which can be various types of interaction: hourly interaction, a package of 10-20 hours, a service starting with an hour on interaction followed by another Service Booking in case of Services which require a longer duration and multiple interactions lice Factory Design, or IE Training)
· Products – usually consist in Software’s used in Textile & Garmenting Industry, which as a first interaction and purchased as a hourly Consulting Service to interact with the Consultant (Service Provider) and later on can be developed in a separate Commercial contract made directly between Client and Service Provider without involvement of the Platform)
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Client is responsible over:
· Booking details made (choice of the Service Provider, Services/Products, time & date)
· contact details (name, address, emails), invoice details (company name, Fiscal ID, address), payment details (banking card)
· attending to the Booking at the right time & date using the correct on-line Meeting details (links & apps)
· interact with Service Provider
· deal directly with Service Provider in case of un-satisfaction over the delivered Services/Products
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Service Provider is responsible over:
· data loaded on Platform TextileConsultingHub
o Services / Products details
o price of the Services / Products
o available time slots (time & date)
· attending to the Booking at the right time & date using the correct on-line Meeting details (links & apps)
· interact with Client
· provide satisfactory Services or Products to the Clients at his best of abilities
· deal directly with Client in case of un-satisfaction of the Client over the delivered Services/Products
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Platform responsibilities:
· market on Platform TextileConsultingHub the Service Providers to Clients
· present Service Providers details over Consultants (Team) Services & Products (details, prices, reference)
· facilitate Booking (present available time slots, register the Booking, cash the payment and transfer it to the Service Provider, inform both parties about the successful Booking made with all Booking details)
· transfer payment from Client to Service Provider
· issue invoices to Clients against their Bookings
Platform TextileConsultingHub is not involved in and not held responsible of:
· development of any Service or Product offered in the Platform TextileConsultingHub
· delivery of a Service or Product offered in the Platform TextileConsultingHub
· discussions, litigations between Client and Service Provider in case of un-satisfaction of the Client over the delivered Services/Products offered in the Platform
Table of contents
· A. Booking
· B. DSA – Digital Service Act
A. Booking
1. Booking is made using the Platform at link TextileConsultingHub where a variety of Services, Products and Consultants (Service Provider) are listed along with details over the Service deliveries and Prices related to. Services will have Hourly price indicated for the on-line interaction with the Consultant (Service Provider).
2. Client will choose the Service & Consultant (Service Provider) fits to his needs, at the available time & date best suits to Client and execute a Booking along with the payment.
3. Once a Booking is completed, Platform will notify by email both parties – Client and Consultant (Service Provider) about the Booking made and their booking details.
B. DSA – Digital Service Act
As a Client, you have at your disposal, according to the Digital Services Regulation, a contact form through which you can report illegal content. The Digital Services Act (DSA) refers to illegal content, products, services and activities, represented in particular by: unsafe and/or illegal products, cheating or fraud, infringements of intellectual property, data protection and breach of privacy, platform services. Below, you will find all the information you need about the Digital Services Regulation, what exactly illegal content means and where and how you can report it.
1. What is the Digital Services Act
2. The national coordinator
3. What’s new in the Digital Services Regulation?
4. Illegal content
5. Who can notify Platform TextileConsultingHub
6. How illegal content can be reported
7. Internal complaints handling system
1. What is the Digital Services Act
In order to better harmonize the legislative framework in the digital field and create a safer digital space for users, REGULATION (EU) 2022/2065 OF THE EUROPEAN PARLIAMENT AND OF THE COUNCIL of 19 October 2022 on a single market was adopted at the European level for digital services and amending Directive 2000/31/EC (Digital Services Regulation/DSA). It takes effect from 25 August 2023 and will apply in all Member States from 17 February 2024.
Thus, the European Commission decided to create and implement a set of common rules with an impact on the information society and, in particular, the providers of intermediation services, which has direct applicability at the level of Romania / Bulgaria / Hungary, without the need for other steps.
The Digital Services Regulation reinforces the idea that responsible and diligent behavior by intermediary service providers is essential for a safe, predictable and reliable online environment and to enable Union citizens and others to exercise their fundamental rights guaranteed by the Charter of Fundamental Rights of the European Union, in particular the freedom of expression and information, the freedom to carry out a commercial activity, the right to non-discrimination and the achievement of a high level of consumer protection.
2. The coordinator at national level
At the national level, the National Authority for Administration and Regulation in Communications (ANCOM) was designated as the coordinator of digital services, the institution being thus responsible for all aspects related to the supervision and ensuring compliance with the Regulation by intermediate service providers.
In this capacity, the institution is the single point of contact regarding the application of the Regulation and the reporting of data and/or information to the European Commission and/or to the coordinators of digital services in the other member states.
3. What is new in the Regulation on digital services
Among the most important novelties brought by the Regulation on digital services with an impact on the activity of TextileConsultingHub, we mention the following:
· Establishing single points of contact for reporting illegal content;
· Implementation of an internal complaint resolution system;
· Obligation of transparency regarding content moderation;
· The emergence of trusted notifiers and the establishment of expedited flows regarding them
4. Illegal Content
In the spirit of the Digital Services Regulation, illegal content should be understood as information about illegal content, products, services and activities, and in particular they are represented by:
Unsafe and/or illegal products
· Insufficient information regarding traders (e.g. when the law requires the packaging/label/product to identify the persons responsible for placing the product on the market or the manufacturer or distributor, etc.);
· Regulated goods and services (eg reports of goods without licences/authorisations – medicines, dietary supplements);
· Toys or other dangerous products;
· Non-compliant goods, goods without CE marking, goods with non-compliant labels, etc.
· Cheating or fraud
· Inauthentic/fake accounts;
Inauthentic/fake user listings;
· Account impersonation or hijacking;
· phishing;
· Pyramid schemes.
· Intellectual Property Violations
Copyright infringement;
· Design infringement;
· Violation of geographical indications;
· Infringement of patent rights (inventions);
· Breach of trade secret;
· Trademark Infringement.
Data Protection and Breach of Privacy
· No processing reason for the data;
· The right to be forgotten;
· Falsification of data;
· Failure to comply with biometric data.
Platform Services
· Goods/services that cannot be offered on the platform according to the Terms and Conditions or in light of the regulations in force (eg products for which the Platform TextileConsultingHub would need authorization);
· Non-compliance with the obligations of the information platform regarding recommendation systems, advertising, language requirements (eg, information on the site in a language other than the official language);
· Failure to provide information from the Platform TextileConsultingHub regarding reviews (eg, misrepresenting that the reviews are from a person who purchased the item).
Other
· Pre-contractual information: Missing pre-contractual or merchant information that is mandatory under distance contract regulations
· Illegal or harmful speech: defamation, discrimination, hate speech;
· Pornography or sexually explicit content: adult sexual material; sexual abuse based on images;
· Protection of minors: age-specific restrictions on minors; material on sexual abuse of children; sexual enticement/attraction of minors; uncertain challenges;
· Risk to public security: illegal organizations; the risk of environmental damage; risk to public health; terrorist content;
· Incites terrorism or violence: content that incites terrorism; coordinated damages; gender-based violence; human exploitation; human trafficking; incitement to violence and/or hatred;
· Negative effects regarding civic discourse or political choices: misinformation; manipulation and/or distortion of information;
· Animal welfare: harm to animals; illegal sale of animals;
· Self-harm: Content promoting eating disorders, self-mutilation, suicide
5. Who can report illegal content to TextileConsultingHub
If, within the TextileConsultingHub platform, illegal content is identified (as detailed above), it can be reported both by the authorities and by any individual or entity, including copyright holders. intellectual property.
In order to be analyzed, the notification must include a series of minimum elements, namely:
(a) a sufficiently justified explanation of the reasons why the information in question is claimed to constitute illegal content;
(b) a clear indication of the location of the illegal content, for example the exact URL or URLs or, if necessary, additional information that allows the identification of the illegal content within the TextileConsultingHub platform;
(c) the name and email address of the individual or entity submitting the notification;
(d) a statement confirming that the individual or entity submitting the notice has a good faith belief that the information and representations contained in the notice are accurate and complete
Without the transmission of this information, the notification will be considered incomplete, with the possibility of remaining unanswered.
6. How illegal content can be reported to TextileConsultingHub
To report illegal content, the authorities, users or any rights holder can use the contact form on TextileConsultingHub, using “Reports of illegal content” as the reason.
7. Internal complaint resolution system
In accordance with the provisions of the DSA, the TextileConsultingHub platform offers those who have submitted a notification of illegal content, for a period of at least six months from the date of the decision (it took on the notification), access to a system internal complaint resolution. This system involves the possibility of submitting complaints electronically and free of charge, in relation to decisions taken upon receipt of a notification or in relation to decisions taken on the grounds that the information provided by recipients constitutes illegal content or is incompatible with the general conditions of use of the Platform.
Thus, on the TextileConsultingHub platform, you have the possibility to challenge the decisions made in connection with a notification sent, within the mentioned term, through the Contact Form, using the “Internal Complaint Resolution System” as the reason.
Complaints submitted through the internal complaint resolution system will be reviewed in a timely, non-discriminatory, diligent and non-arbitrary manner.
If a complaint contains sufficient reasons to consider that its decision not to act on the notification is unfounded, or that the information to which the complaint refers is not illegal and not incompatible with the general conditions of use of the platform, or contains information that indicates that the complainant’s behavior does not justify the measures taken, TextileConsultingHub will cancel the initial decision without undue delay and inform the complainant immediately.
You also have the right to opt for any extrajudicial dispute resolution body that will be certified by ANCOM in order to resolve disputes
If, from any reasons you are not satisfy with the Terms of Platform, please kindly do not use our services.
DATE: November 31, 2024