Intro
Platform – website infrastructure platform TextileConsultingHub which is facilitating the connection between Client and Service Provider. Platform act as a Project Facilitator between the two parts and allow Clients to make a Booking.
Client – Private Person / Company which creates a Booking on the Platform.
Service Provider – Company or Freelance Consultant which are the provider of a Textile Consulting-related Service or Product listed on the Platform.
Booking – paid request made by Client on the Platform. Client is choosing following: Service Provider – Service/Product – Price – Date & Time – Payment details. Once Booking is paid, both Client and Service Provider will receive a email with the details of Confirmed Booking including on-line Meeting details (links & apps).
Once a Booking was made on the Platform, the Service or Product will be delivered directly by the Service Provider to Client, as a direct commercial relationship between Client and Service Provider without the involvement of Platform.
TextileConsultingHub is presenting Service Providers and their offers:
- Services – on-line Textile Consulting Services which can be various types of interaction: hourly interaction, a package of 10-20 hours. A service starting with an hour on interaction can be followed by another Booking which require a longer duration and multiple interactions (Factory Design, IE Training)
- Products – usually consist in Software’s used in Textile & Garmenting Industry. The first interaction is a one hour Consulting Service to interact with the Consultant (Service Provider) and later on can be developed in a separate Software Commercial Contract made directly between Client and Service Provider without involvement of the Platform.
Client responsibilities:
- – chose Booking details (Service Provider, Services/Products, time & date)
- – provide his contact details (name, address, emails), invoice details (company name, Fiscal ID, address), payment details (banking card)
- – attend the Booking at the right time & date using the correct on-line Meeting details (links & apps)
- – interact with Service Provider
- deal directly with Client in case of un-satisfaction of the Client over the delivered Services/Products without the involvement of the Platform
Service Provider responsibilities:
- – provide correct & accurate data’s which are loaded on Platform
- o Services / Products and their details
- o price of the Services / Products
- o available time slots (time & date)
- o references of past projects
- – attend the Booking at the right time & date using the correct on-line Meeting details (links & apps)
- – interact with Client
- – provide satisfactory Services or Products to the Clients at his best of abilities
- – deal directly with Client in case of un-satisfaction of the Client over the delivered Services/Products without the involvement of the Platform
Platform responsibilities:
- – market on TextileConsultingHub the Service Providers – Services/Products – Prices – available Time Slots (date & time)
- – Service Providers listed on Platform are all Fiscal Registered Entities, all being validated by the Platform as being eligible for Digital Service Acts. Platform is protecting the Clients against Scams
- – facilitate Booking to Clients (present available time slots of Service Providers – Service/Products)
- – process Booking (cash the payment from Client, inform both parties about the Confirmed Booking made with all Booking details as well as on-line Meeting details (links & apps)
- – issue invoices to Clients against their Bookings
Platform is not involved in and not held responsible of:
- – development of any Service or Product offered in the Platform
- – delivery of a Service or Product offered in the Platform
- – discussions, litigations between Client and Service Provider in case of un-satisfaction of the Client over the delivered Services/Products offered in the Platform
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Service delivery
Table of contents
- A. Attending to Booking (on-line Meeting)
- B. Not attending to Booking (on-line Meeting)
- C. Receiving the Service
A. Attending to Booking (on-line Meeting)
- According with the Booking made by Client, Service is booked – on a specific subject (Service) & on a specific Consultant (Service Provider) & on a specific time/date & for a specific duration of time & with specific on-line Meeting details (links & apps)
- Is both parties’ responsibilities (Client and Service Provider) to attend the Booking respecting all details presented above
- It is Service Provider responsibility to coordinate and facilitate the proper functionality of the on-line Meeting details (links & apps) on his side (opening the Call with Voice & Video) at the right Time slot (date&time) at a satisfactory Internet Speed to create a positive client experience during the Booking – Service Delivery
- On-line meeting during the Booking session will be register/capture in a digital form for a reference record history in order to keep all the discussions with a correct recording of the topics discussed. Registration methods might vary from a Screen Capture, ZOOM – AI meeting summary or any other apps features exist. Content is available for Client at his request.
- It is both Client and Service Provider responsibility to ensure a proper functionality of their own Internet facility, camera, voice so there will be a positive Booking experience during the on-line Meeting
- In case that one party is affected by the Internet dysfunctionality and the Booking /on-line Meeting cannot be executed at a satisfactory quality (video is not available, voice is distorted, internet band breaks), both parties (Client and Service Provider) must put effort and mutually agreed to re-schedule a new meeting outside of Platform to complete that Booking. Platform is encouraging both parties Clients & Service Providers to build a positive relation be flexible in this regard so a long-term relationship can be built.
- Service duration (on-line Meeting) must be respect as Booking duration indicated. Service Provider must be present on-line all time during the Booking duration, even if the subjects or discussion ends earlier than expected or Client is leaving the meeting from any reasons.
B. Not attending to Booking (on-line Meeting)
- According with the Booking made by Client, Service is booked – on a specific subject (Service) & on a specific Consultant (Service Provider) & on a specific time/date & for a specific duration of time & with specific on-line Meeting details (links & apps)
- Is both parties’ responsibilities (Client and Service Provider) to attend the Booking respecting all details presented above
- In case that one party does not attend to Booking on-line Meeting, Client and Service Provider will need to agree to reschedule the on-line Meeting at their availability and try to perform the Booking on-line Meeting one more time. In this case Service Provider needs to send an email to both parties (with CC: [email protected]) and indicated an alternative rescheduling of the Booking
C. Receiving the Service
- Services can be delivered in 2 ways:
- as a free discussion during the Booking on-line Meeting without any Deliverables
- as a free discussion followed by a Delivery in form of files (pdf, Excel, Word, videos, photos, etc). In case that exist Deliverables, those will be uploaded in the Project Management app under the Booking Ref No so Client can download the Deliverables
- Products can be delivered in 2 ways:
- as a free discussion during the Booking on-line Meeting without any Deliverables
- as a free discussion followed by a separate Software Commercial Contract made directly between Client and Service Provider without involvement of the Platform
- Booking once confirmed by the Platform, is mandatory for the Service Provider to send a mail within 3 working days from the Booking on-line Meeting date&time. It might happen 4 possible situations related with the participation of the parties at the Booking on-line Meeting
- Opt 1 – both parties are attending
- 1. meeting is done and Client is satisfied – Service Provider will need to follow bellow points 4 and 5 => Service is delivered
- 2. meeting is done and Client is not satisfied. In this case a negotiation between Client and Service Provider must be executed and following outcome can happen:
- – both sides agreed over Deliverables and Service Provider upload those in the Project Management app => Service is delivered
- – both sides agreed over Deliverables but Service Provider do not upload those in the Project Management app => Service is not delivered
- – both sides do not agreed over Deliverables => Booking will be cancelled and Platform will retain their fee and the rest will be split in equal shares
- Opt 2 – meeting is not done – both parties attended on-line Meeting but the quality of the internet connection did not facilitate a satisfactory experience – in that case there will be an option to have one time rescheduling & Option 1 will be applied
- Opt 3 – meeting is not done because one party is missing – in that case there will be an option to have one time rescheduling & Option 1 will be applied
- Opt 4 – Client is cancelling the Booking
- – if cancelling of Booking respect Term & Conditions => Service is not delivered
- – if cancelling of Booking do not respect Term & Conditions => Service is delivered
- Opt 1 – both parties are attending
- After the Booking on-line Meeting ends, Service Provider must send an email to Client (with CC: to [email protected]) as indicated in the Booking with a set of details regarding the Service provided during the Booking on-line Meeting:
- SUBJECT email must indicated BOOKING Ref No/date/hour
- summary of discussion covering all period of Booking on-line Meeting
- List of Deliverables and their Lead-time agreed during the Booking on-line Meeting:
- in case there are no Deliverables should be indicate so
- in case that Deliverables includes files, information’s, documents which already exist with the Service Provider => will be posted on Project management app under the Booking Ref No within 3 working days
- in case that Deliverables includes files, information’s, documents which do not exist with the Service Provider and require time for Service Provider to work on and prepare => Service Provider will indicate a lead-time to prepare those documents. Those Deliverables will be posted later on Project management app under the Booking Ref No. The maximum lead-time to post those Deliverables which must be prepared by Service Provider is a calendaristic month from the Booking on-line Meeting date.
- Service Provider will use a Project Management app where all details about the Booking Ref No will be registered:
- history of the Booking Ref No
- Deliverables & Lead-time agreed with Client if there is any
- upload the Deliverables if there are as attached files
- Client can access the link to the Project Management app in order to see the history of the Services provided by Service Provider on that particular Booking Ref No and can download the Deliverables if any
- Service is considered delivered by Service Provider only when the Project Management app is filled in with data’s by Service Provider according with the email sent within 3 working days from the Booking on-line Meeting. In this case => Service Provider will be paid by the Platform
- Service is considered not delivered by the Service Provider in any of the below cases:
- absence of the email sent within 3 working days from Booking on-line Meeting date&time by the Service Provider to Client email (with CC: to [email protected])
- absence of the files uploaded on the Project Management app within 3 working days from Booking on-line Meeting in case of existing Deliverables (agreement of both sides over the Deliverables)
- absence of the files uploaded on the Project Management app within one calendaristic month from Booking on-line Meeting in case of Deliverables which must be prepared by the Service Provider (agreement of both sides over the Deliverables)
- in any of the above case => Client will be reimbursed at the full value of the Booking
If, from any reasons you are not satisfy with the Terms of Platform TextileConsultingHub, please kindly do not use our services.
DATE: November 31, 2024