Need help? Email us:

[email protected]

LOG IN

 

Intro

Platform – website infrastructure platform TextileConsultingHub which is facilitating the connection between Client and Service Provider. Platform act as a Project Facilitator between the two parts and allow Clients to make a Booking.

Client – Private Person / Company which creates a Booking on the Platform.

Service Provider – Company or Freelance Consultant which are the provider of a Textile Consulting-related Service or Product listed on the Platform.

Booking – paid request made by Client on the Platform. Client is choosing following: Service Provider – Service/Product – Price – Date & Time – Payment details. Once Booking is paid, both Client and Service Provider will receive a email with the details of Confirmed Booking including on-line Meeting details (links & apps).

Once a Booking was made on the Platform, the Service or Product will be delivered directly by the Service Provider to Client, as a direct commercial relationship between Client and Service Provider without the involvement of Platform.

TextileConsultingHub is presenting Service Providers and their offers:

  • Services – on-line Textile Consulting Services which can be various types of interaction: hourly interaction, a package of 10-20 hours. A service starting with an hour on interaction can be followed by another Booking which require a longer duration and multiple interactions (Factory Design, IE Training)
  • Products – usually consist in Software’s used in Textile & Garmenting Industry. The first interaction is a one hour Consulting Service to interact with the Consultant (Service Provider) and later on can be developed in a separate Software Commercial Contract made directly between Client and Service Provider without involvement of the Platform.

Client responsibilities:

  • – chose Booking details (Service Provider, Services/Products, time & date)
  • – provide his contact details (name, address, emails), invoice details (company name, Fiscal ID, address), payment details (banking card)
  • – attend the Booking at the right time & date using the correct on-line Meeting details (links & apps)
  • – interact with Service Provider
  • deal directly with Client in case of un-satisfaction of the Client over the delivered Services/Products without the involvement of the Platform

Service Provider responsibilities:

  • – provide correct & accurate data’s which are loaded on Platform
    • o Services / Products and their details
    • o price of the Services / Products
    • o available time slots (time & date)
    • o references of past projects
  • – attend the Booking at the right time & date using the correct on-line Meeting details (links & apps)
  • – interact with Client
  • – provide satisfactory Services or Products to the Clients at his best of abilities
  • – deal directly with Client in case of un-satisfaction of the Client over the delivered Services/Products without the involvement of the Platform

Platform responsibilities:

  • – market on TextileConsultingHub the Service Providers – Services/Products – Prices – available Time Slots (date & time)
  • – Service Providers listed on Platform are all Fiscal Registered Entities, all being validated by the Platform as being eligible for Digital Service Acts. Platform is protecting the Clients against Scams
  • – facilitate Booking to Clients (present available time slots of Service Providers – Service/Products)
  • – process Booking (cash the payment from Client, inform both parties about the Confirmed Booking made with all Booking details as well as on-line Meeting details (links & apps)
  • – issue invoices to Clients against their Bookings

Platform is not involved in and not held responsible of:

  • – development of any Service or Product offered in the Platform 
  • – delivery of a Service or Product offered in the Platform 
  • – discussions, litigations between Client and Service Provider in case of un-satisfaction of the Client over the delivered Services/Products offered in the Platform

======

 Terms of service

Summary of these Terms

By agreeing to our Terms, you’re agreeing to everything in Platform documents. If you don’t accept any of these Terms, please kindly do not use our Platform.

All this information is important because it (along with your booking confirmation email and any pre-contractual information provided before you book) sets out the legal terms on which Service Providers offer their Consultancy Services through our Platform.

If something goes wrong with your Consulting Experience, Section Service delivery explains what you can do about it. This includes making a complaint to us, going to court, and (in some cases) using an online dispute resolution service.

This summary isn’t part of our Terms, or a legal document. It’s just a simple explanation of our Terms. We encourage you to read each document in full.

Table of contents

A. Consulting Experiences

B. Services

C. TextileConsultingHub dictionary

A. Consulting Experiences

A1. Definitions

  1. Some of the words you’ll see have very specific meanings, so check out the TextileConsultingHub dictionary at the end of these Terms

A2. About these Terms

  1. When you complete your Booking, you accept these Terms and any other ones that you’re provided with during the booking process.
  2. If any authority decides that some of these terms are unlawful, the rest of the terms will continue to apply.
  3. The English version of these Terms is the original.

A3. About TextileConsultingHub.com

  1. When you book an Textile Consulting Service or Product, TextileConsultingHub platform provides and is responsible for the Platform, but not the Textile Consulting Experience itself 
  2. We work with companies that provide Textile Consulting Services or Products as Service Providers. They:
    1. represent us (Platform), or enter into contracts or accept legal documents in our name TextileConsultingHub
    2. might have their own Platform
    3. might have any legal or contractual relationship with you outside of our Platform 
    4. are providing Textile Consulting Experiences
    5. do not operate as our “process or service agents.”

A4. Our Platform – TextileConsultingHub

  1. We get information from Service Providers, and we can’t guarantee that everything is accurate—but when providing our Platform, we take reasonable care and act with professional diligence. Unless we’ve failed to do so, or have been negligent, we can’t be held responsible for any errors, interruptions, or missing bits of information. Of course, we’ll do everything we can to correct/fix them as soon as we become aware of them.
  2. We’re always working to improve our customers’ experience with TextileConsultingHub. 
  3. Our Platform is only a recommendation but not an endorsement of any Service Provider or its products, services, etc.
  4. We’re not a party to the terms between Clients and the Service Provider. The Service Provider is solely responsible for the Textile Consulting Experience provided to Clients.
  5. To make a Booking, you may need to create an Booking using TextileConsultingHub. Make sure all your info (including company details, payment and contact details) is correct and up to date, or you might not be able to access your Textile Consulting Experience(s). You’re responsible for anything that happens with your Booking details provided in the Platform, so don’t let anyone else use it and keep your data’s private.

A5. Our values

You will:

  1. abide by Our values 
  2. comply with all applicable laws
  3. cooperate with any anti-fraud/anti-money laundering checks we need to carry out
  4. not use the Platform to cause a nuisance or make fake Bookings
  5. use the Textile Consulting Experience and/or Platform for their intended purpose
  6. not cause any nuisance or damage, and not behave inappropriately to the Service Provider’s personnel (or anyone else, for that matter).

A6. Prices

  1. When you make a Booking, you agree to pay the cost of the Textile Consulting Experience, including any taxes and charges that may apply.
  2. Some of the prices you see may have been rounded to the nearest whole number. The price you pay will be based on the original, “non-rounded” price (although the actual difference will be tiny anyway).
  3. Obvious errors and obvious misprints are not binding. For example, if you book a Service or a Product that was mistakenly offered for $1, your booking may be canceled and we’ll refund anything you’ve paid.

A7. Payment

  1. For all Products/Services, the TextileConsultingHub pltform will require an Upfront Payment.
  2. We organize your payment, we will be responsible for managing your payment and ensuring the completion of your transaction with our Service Provider. In this case, your payment constitutes final settlement of the “due and payable” price.
  3. We requires an Upfront Payment, it may be taken or pre-authorized when you make your Booking, and it may be non-refundable. Before you book, check the Service Delivery (available during the booking process). This does not affect your rights if you have any problems with your Textile Consulting Experience —please refer to Service Delivery.
  4. If your payment method is denominated in a currency* that is different from the payment currency, your bank or payment method provider (or their payment services providers) may charge you additional fees. For example, this could happen if your credit card is in USD but you are charged in EUR. (* This just refers to the default currency of your payment method).
  5. If you know of or suspect any fraudulent behavior or unauthorized use of your Payment Method, please contact your payment provider as soon as possible.
  6. If you cancel a booking within any permitted cancellation period which may apply, we will refund you the exact same amount we initially charged you but will retain the banking fee charges applicable.
  7. We will not store your Payment Method details for future transactions.

A8. Policies

  1. When you make a Booking, you accept the applicable policies as displayed in the booking process.
  2. It’s your responsibility to make sure the payment goes through on time, that your bank, debit card, or credit card details are correct, and that there’s enough money available in your account. You’ll find each Cancellation policy and any other policies on our Platform, during the booking process.
  3. Condition of receiving the Service are explained in Section Service Delivery
  4. It’s Client responsibility to ensure is on time for the Booking—and if aren’t, we are not responsible for any associated costs (cancellation of your Booking, or any fees
  5. As the person making the Booking, you are responsible for the actions and behavior (in relation to the TextileConsultingHub) of everyone in the group. You’re also responsible for obtaining their permission before providing us with their personal data.

A9. Privacy and cookies

If you book Textile Consulting Experience, read our Privacy Policy for more info on privacy, cookies, and how we might contact you and process personal data

 A10. Accessibility requests

If you have any accessibility requests about our Platform and/or services, contact us at [email protected]

A11. Intellectual property rights

  1. Unless otherwise stated, all rights in our Platform (technology, know-how, content, trademarks, look and feel, etc.) are owned by TextileConsultingHub (or its licensors), and by using our Platform you agree to do so for its intended purpose only 
  2. You’re not allowed to monitor, copy, scrape/crawl, download, reproduce, or otherwise use anything on our Platform for any commercial purpose without written permission of TextileConsultingHub or its licensors.
  3. We keep a close eye on every visit to our Platform, and we’ll block anyone (and any automated system) we suspect of
    1. conducting an unreasonable amount of searches
    2. using any device or software to gather prices or other information
    3. doing anything that places undue stress on our Platform.

A12. What if something goes wrong?

  1. If you have a question or complaint over a Booking already made contact us at [email protected]
  2. Pls indicate in the email
    1. your Booking confirmation number, your contact details, and the email address you used when you made your Booking
    2. a summary of the issue, including how you’d like us to help you
    3. any supporting documents (e.g. bank statement, pictures, receipts, etc.)
  1. All questions and complaints are recorded, and the most urgent ones are treated as highest priority.
  2. If you’re a resident of the European Economic Area and aren’t happy with the way we handle your complaint, you may be able to complain via the European Commission’s ODR (Online Dispute Resolution) platform (ec.europa.eu/odr). It depends on what your complaint was about a Service / Product purchased from our Platform from a Service Provider, you can use that ODR platform
  3. We do try to resolve disputes with you directly, and we’re not obliged to submit to any alternative dispute resolution procedures handled by independent providers.
  4. You may also bring legal proceedings before a competent court—refer to “Applicable law and forum” for details.

A13. Communication with the Service Provider

  1. We may help you communicate with your Service Provider, but that doesn’t mean we’re taking responsibility for the Textile Consulting Experience or anything the Service Provider does/doesn’t do. We can’t guarantee that they will read anything from you or that they’ll do what you ask. In itself, the fact that you contact them or they contact you doesn’t mean you have any grounds for legal action. If you need help in relation with a Booking made, please contact us at [email protected]

A14. Measures against unacceptable behavior

  1. If you breach these Terms or fail to comply with applicable laws or regulations, we have the right to:
    1. stop you making any Bookings,
    2. cancel any Bookings you’ve already made,
    3. stop you using our Platform
  2. If we cancel a Booking as a result, you may not (depending on the circumstances) be entitled to a refund. We may tell you why we canceled your Booking, unless telling you would
    1. contravene applicable laws and/or
    2. prevent or obstruct the detection or prevention of fraud or other illegal activities. If you believe we incorrectly canceled your Booking, contact us at [email protected]

A15. Limitation of liability

  1. Nothing in these Terms will limit our (or the Service Provider’s) liability
    1. in case of fraud or fraudulent misrepresentation
    2. in respect of gross negligence or willful misconduct
  2. If you are in breach of these Terms and/or the Service Provider’s terms, we won’t be liable for any costs Client incur as a result.
  3. We are not liable for:
    1. any losses or damages when Client made the Booking or otherwise entered into these Terms
    2. any event which was reasonably beyond our control
    3. quality of the Services/Products delivered by Service Providers
    4. Client interaction with Service Provider
  4. We don’t make any promises about Service Providers’ products and services apart from what we expressly state in these Terms.
  5. To the extent permitted by law, the most that we (or any Service Provider) will be liable for (whether for one event or a series of connected events) is your value paid for your Booking
  6. Just to be clear, these Terms are between you and us. Nothing in these Terms will entitle any third party to anything
  7. You may be protected by mandatory consumer protection laws and regulations, which guarantee you rights that no company’s terms can overrule. If there is any inconsistency between those laws and regulations and these Terms, such mandatory consumer protection laws and regulations will override.

A16. Applicable law and forum

  1. These Terms are governed by EU laws. You can also rely on your national consumer law if you are a consumer living in a country in the European Economic Area, UK, or Switzerland (“Europe”).
  2. If you are a consumer living outside Europe, to the extent permitted by mandatory local (consumer) law, these Terms are governed by EU laws
  3. If you are a consumer living in Europe (as defined above):
  4. You may bring a legal action against us:
    1. in the courts of the country where you are registered
    2. in the courts in Timisoara – Romania
  5. We may bring a legal action against you in the courts of the country where you are registered
  6. If you are a consumer living outside Europe, to the extent permitted by mandatory local (consumer) law, any dispute will exclusively be submitted to the court in Timisoara – Romania.

A17. Modification clause

  1. We may make changes to these Terms. Where such changes are material, we will inform you in advance of such changes becoming effective, unless the changes are required by applicable law.
  2. If you do not accept the changes, please do not use our Platform.
  3. Otherwise, your continued use of our Platform after the effective date of the proposed changes will constitute your acceptance of the revised Terms.
  4. Any existing Bookings will continue to be governed by the Terms that applied when the Booking was made.

B. Services

B1. Scope of this section

  1. This section contains the specific terms for Textile Consulting Services and Products.

B2. Contractual relationship

  1. When you make (or request) a Booking, it’s directly with the Service Provider—we’re not a “contractual party.”
  2. I-TEAM SRL owns and operates the Platform.
  3. Our Platform only shows Service Providers & Services / Products that have a commercial relationship with us (in some cases, through a partner company, and it doesn’t necessarily show all their products or services.
  4. Information about Service Providers and their Services / Products is based on what they provide to us.

B3. What we will do

  1. We provide the Platform on which Service Providers can promote and sell their Services / Products and you can search for, compare, and book them. We offer a personalized experience based on how you use our Platform, so you can book your ideal Textile Consulting Services and Products with us. Our Platform allows you to discover Textile Consulting Services and Products all over the world—and our search results make it easy to home in on the one that’s right for you.
  2. Once you’ve booked your Textile Consulting Services and Products, we confirm the details of your Booking to both you and the Service Provider, including the details of the Booking
  3. Depending on the terms of your Booking, you may be able to change or cancel it if you want. Contact us using the [email protected] if you need help with an existing Booking. Though we cannot guarantee a positive reply from the Service Provider

B4. What you need to do

  1. Fill in all your contact details correctly, so we and/or the Service Provider can provide you with info about your Booking and, if necessary, contact you.
  2. Read these Terms, Service Delivery, Cancelation Policy and the Terms displayed during the booking process carefully.
  3. Take care of the Textile Consulting Experiences and its details, respect the meeting time, duration and the subject agreed during in the Booking

B5. Price and payment

  1. See Service Delivery and Services

B6. Amendments, cancellations, and refunds

  1. See Service Delivery and Cancellation policy

B7. What else do you need to know?

  1. Any payment you make would be between the Platform and Client. We’d just be organizing it on the Service Provider’s behalf.

 

C. TextileConsultingHub dictionary

  1. Platform – website/app called TextileConsultingHub which is facilitating the connection between Client and Service Provider. Platform act as a Project Facilitator between the two parts and allow Clients to make a Booking.

  2. Client – Private Person / Company which creates a Booking on the Platform.

  3. Service Provider – Company or Freelance Consultant which are the provider of a Textile Consulting-related Service or Product listed on the Platform.

  4. Booking – paid request made by Client on the Platform. Client is choosing following: Service Provider – Service/Product – Price – Date & Time – Payment details. Any Booking will have a Booking Ref No which refers to all the details which Client chosen while Booking

  5. Booking Confirmation means the confirmation email sent by the Platform to Client and Service Provider explaining the details of the Booking (Service Provider – Service/Product – Price – Date & Time – Payment details on-line Meeting details (links & apps). Booking confirmation is sent once Booking is paid by Client

  6. Service means the provision of a Textile Consulting Service by a Service Provider

  7. Product means the provision of a Textile Software Product by a Service Provider

  8. Deliverables – set of documents in different forms (pdf, Excel, Word, Powerpoint, videos, photo’s) which are agreed by the Service Provider to deliver within a Booking

  9. Project Management app – is a on-line application allowing to manage the content and historical interaction between Client and Service Provider

  10. Currency Conversion Rate means the rate that bank use to convert currency; this is currently the BNR (National Bank of Romania) Rate

  11. Payment Method means the method used to pay for a Booking, which might be a credit/debit card or an alternative payment method agreed by Platform

  12. Terms means these terms of service

  13. Textile Consulting Experience means one of the Textile Consulting -related products or services on the Platform

  14. Upfront Payment means a payment that you make when you book a product or service, rather than when you actually use it.

 

If, from any reasons you are not satisfy with the Terms of Platform TextileConsultingHub, please kindly do not use our services

DATE: November 31, 2024